About order

Ready to order? Here’s how it works.

Pick your favorite display, add it to your cart, and follow the secure checkout steps. That’s it — smooth and stress-free.


Can I change or cancel after placing an order?

Yes — if you act within 24 hours, just contact us and we’ll help you update or cancel your order.

When will I know my order has shipped?

As soon as it’s on its way, you’ll get a shipping confirmation email with a tracking link. You can also check real-time status anytime on our Track Your Order page.

What payments do you support?

We accept all major options: Visa, Mastercard, PayPal, Apple Pay, Shopify Payments, and more.


Did my order go through?

Yes — if you received a confirmation email after checkout, your order is confirmed and being processed.


Shipping & returns

Is shipping free?

Yes — we offer free shipping on all display frames, no matter where you are in the world.


Do you ship internationally?

Absolutely — we ship to collectors everywhere. If your country isn’t listed at checkout, just reach out and we’ll make it happen.


What if my order arrives broken?

We’ve got you covered. Just send us a photo within 7 days of delivery, and we’ll quickly arrange a replacement or refund.


Can I return my order?

Yes — 30-day no-questions-asked returns. As long as it’s unused and in original packaging, we’ll take it back with no hassle.


How do I get in touch with support?

Email us through our Contact Page — we’re here to help and usually reply within 24 hours.


About Product

Does the display come with LEGO® bricks?

No — our displays are designed to showcase your existing LEGO® builds. The bricks and sets are yours to display proudly.

Is Brickox an official LEGO® product?

We’re fans, not partners. Brickox is an independent brand creating premium displays compatible with LEGO® sets.


What materials do you use?

Every frame is crafted from premium materials — like crystal-clear acrylic, real wood veneer, matte leather, or mirrored finishes — chosen for durability, clarity, and elegance.


Can I request a custom frame?

Yes — we’re always exploring new designs. If you have a specific set in mind, reach out and let us know. Your idea could be our next release.